Xtreme BPO Solutions provides opt-in leads. What makes us different from other lead providers is we gather organic leads from our landing pages and Google ads.
Our process is:
1. Setting a campaign
Inbound and outbound campaigns can be set. Call is routed to right agent assigned to your specific campaign as per IVR.
2. Calling through web-based screen
For outbound campaign agent gets connected to calls automatically or manually through list of “potentials” from a TCPA compliant Database.
For inbound campaign when a call lands it matches CLI and customer record from CRM. A popup will appear or a web-link like support ticketing system will be open to assist agent by providing already available information about the prospect.
3. Broadcasting Mode
Xtreme BPO Solutions call centre suite can play pre-recorded messages to your customers or any group of people. This is useful for marketing campaigns specific to your product.
4. Call recording
Calls are recorded in our call centres for QA (Quality Assurance) or any other legal purposes and to safe guard our clients in case of any legal proceedings. Calls are recorded automatically with disclaimer provided to prospect and give options to continue or immediately hang-up the call.
5. Remote Agent
To provide nonstop leads we take advantage of IP Telephony to fullest and our agents can log-in to the system and start calling prospects from anywhere as long as internet is available. This method ensures daily leads submission process continues without any interruption.
6. Gives more options to our managers
For our managers there are many options to monitor and control the calls. Manager can barge in or whisper a conversation without disturbing customer, to make sure the pre-qualification questions are being asked, and in addition to using TCPA compliant data no DNC prospect goes through to our clients.
7. 3-Way Calling & Disclaimer
When prospect is interested the live lead is transferred to the transfer number and client and prospect are connected in run-time. Before connecting the prospect with the client a disclaimer seeking a clear consent is shared with the prospect to safeguard the clients from any kind of legal hassle. Until and unless the permission is granted with a clear consent by the prospect the call will not be connected to our client’s representatives.
Our process is:
1. Setting a campaign
Inbound and outbound campaigns can be set. Call is routed to right agent assigned to your specific campaign as per IVR.
2. Calling through web-based screen
For outbound campaign agent gets connected to calls automatically or manually through list of “potentials” from a TCPA compliant Database.
For inbound campaign when a call lands it matches CLI and customer record from CRM. A popup will appear or a web-link like support ticketing system will be open to assist agent by providing already available information about the prospect.
3. Broadcasting Mode
Xtreme BPO Solutions call centre suite can play pre-recorded messages to your customers or any group of people. This is useful for marketing campaigns specific to your product.
4. Call recording
Calls are recorded in our call centres for QA (Quality Assurance) or any other legal purposes and to safe guard our clients in case of any legal proceedings. Calls are recorded automatically with disclaimer provided to prospect and give options to continue or immediately hang-up the call.
5. Remote Agent
To provide nonstop leads we take advantage of IP Telephony to fullest and our agents can log-in to the system and start calling prospects from anywhere as long as internet is available. This method ensures daily leads submission process continues without any interruption.
6. Gives more options to our managers
For our managers there are many options to monitor and control the calls. Manager can barge in or whisper a conversation without disturbing customer, to make sure the pre-qualification questions are being asked, and in addition to using TCPA compliant data no DNC prospect goes through to our clients.
7. 3-Way Calling & Disclaimer
When prospect is interested the live lead is transferred to the transfer number and client and prospect are connected in run-time. Before connecting the prospect with the client a disclaimer seeking a clear consent is shared with the prospect to safeguard the clients from any kind of legal hassle. Until and unless the permission is granted with a clear consent by the prospect the call will not be connected to our client’s representatives.